"Unable to attend appointment due to gridlock in..."

About: Wexham Park Hospital

Having arrived for my scan 20 minutes early on 23 November 2015 I was asked to sit in a queue of about 7 cars and wait until a space became available.

I waited, and waited and after 10 mins no one had moved.

We couldn't go forwards or backwards.

I called the scan department to inform them that I was well on time for my appointment, however, was unable to get into the building due to the parking problem.

The person said they would put me through to the main switch board number so I could complain which I did.

The person who answered said they would put me back to the scanning unit to inform them about what had happened !

By this time, several people had got out of their cars for a smoke.

I then asked one of the security staff if they had given patients with appointment priority over visitors?

They replied they didn't know.

I then asked for the number of the person who was in charged of the car park as by now I had missed my appointment and still could not move my car.

The person who answered said all I could do was leave feedback on the website.

I had waiting a long time for this appointment - an absolute waste of the public's money and I will no doubt have to wait for another scan.

Lets just hope my pains and bleeding are nothing serious !

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Responses

Response from Wexham Park Hospital

Dear Debbie

Thank you for taking the time to leave your feedback.

I'm really sorry we didn't get this right for you & you missed your appointment.

Car parking has been a problem for us over a number of years but we have been restricted by the local council planning regulations.

We have now been given planning permission to open a further 500 spaces for both staff & patients, and to redesign the flow of the car park so our patients and visitors don't get stuck in the dead ends or queues as you describe.

These should be open in mid 2016.

I hope that you have been able to rebook your appointment. If not, please contact our PALs team on 01753 633365 who will be able to assist you.

I apologise again for the distress, inconvenience and frustration caused. Kind Regards Claire Marshall Head of Patient Experience

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