"excellent care at hull royal infirmary"

About: Hull Royal Infirmary / Stroke Care

(as a relative),

My 94 year old mum suffered a slight stroke a week ago and I was so impressed with the care she received. Care workers, paramedics, nurses, auxiliaries, doctors & the Stroke Team in A & E were all so kind, caring and efficient, as were all the staff on Ward 110.

The staff at mum's residential home Berkeley House quickly assessed her and called the ambulance at 3. 15pm. Mum was then seen by all the above and was settled on the Stroke Ward 110 by 8. 15pm. They gave an excellent service which was very reassuring.

I was aware of the Blue Butterfly scheme for patients with dementia. This wasn't offered but as soon as I requested it on Ward 110, the nurse put a discreet butterfly sticker on mum's wristband and above her bed. What could be improved? Implement the Blue Butterfly on admission to A&E.

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these.

If you would like to become more involved in decisions about local healthcare, we are recruiting members.

By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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