"111 service was helpful"

About: South Western Ambulance Service NHS Foundation Trust

(as a relative),

My elderly mother had a fall and cut her leg open quite badly. I called for an ambulance and they came and put some dry dressing on it and a bandage and left. The bandage fell down to her ankle straight away. The blood soon soaked through the dressing, and so I called 111. They sent out a paramedic who arrived 45 minutes after called Dominic. He said it looks like she needs stitches and rather than taking her to A&E he called a colleague named Kevin who came to her house and did a marvelous job and stitched her leg up. He even tested her water and her chest, she had an infection and he had medication to give her.

I’m so appreciative of both of them. They didn’t want her to have to sit and wait in hospital for hours so did what they could to avoid that. They did a really wonderful job. I thought it was about time somebody said how good they are.

I’m unsure of Kevin’s role but there should be more Kevin’s out there on the road.

Thank you so much.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Jester575,

Thank you for taking the time to share your story with us. I hope your Mother is feeling better now.

It is very rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance and 111 staff involved in your mother's care, however to do so we will need some specific information. If you are happy to do so, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.


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