"Ward L4 - amazing staff!"

About: Addenbrooke's Hospital

I recently attended for what should have been routine day surgery. Following minor complications, I was admitted to ward L4 for several nights while further procedures were organised. During this time I witnessed the trying conditions the ward staff have to deal with. Although my symptoms were relatively minor, another patient required almost continuous care, and the nursing staff were absolutely brilliant. They treated the patient in question with great sensitivity, while still being attentive to the needs of all other patients, despite resources being stretched. Indeed, even trivial requests were dealt with very quickly, and always with a friendly and cheerful attitude, when it would have been excusable for a slightly different response.

I am extremely grateful to all staff on ward L4 for their support during my stay. I certainly left Addenbrooke's with a completely different view to that portrayed in the media in recent months!

Story from NHS Choices

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Response from Addenbrooke's Hospital

Thank you for your kind comments about the staff on L4, I am pleased to learn that you were treated well and that you observed kind and professional care being given to other patients on the ward.

I will pass your comments to the staff on the ward, as they will be much appreciated.

I hope you are now recovering well.

Patient Advice and Liaison Service

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