"Children's unit"

About: North Manchester General Hospital

My baby has been diagnosed with jaundice by the community midwife and paediatric doctors via blood sample. Health visitor came and I mentioned in two previous occasions that my baby looked abit yellow, it was brushed off with ' it should go within 14 days'. Today the health visitor had a look at my baby and mentioned a blood sample and coming back on day 14 to check on him. Next thing I knew was a midwife knocking on my door at 3 in the afternoon telling me they were here to take a sample! The midwife told me they will give me a call about the results of the test in a few hours, I waited until 7ish to get a call from the midwife telling me the baby will need to be admitted into hospital over night but there isn't any bed spaces so the paediatric doctor will phone and speak to me regarding this. I get a call around 9 from the doctor telling me baby needs to come in for examination and we will have to wait to see if we have a bed space, if not we will get transported via ambulance to another hospital. We arrive to a student midwife/student not sure what to do and just starting phototherapy on my baby, then speaking to the doctors. The student midwife couldn't explain any of my questions and couldn't spell. I asked them to get the doctors to see us and we didn't get seen until 12, the registrar seem to know what to do but the other doctor kept getting the bilirubin levels wrong and took samples from my baby by heel pricking him twice and saying it was the cut which the midwife took this after at 3, didn't know why it's still bleeding! The student nurse/midwife took my maternity and baby's red book and didn't return it. The doctor also took my hospital notes also didn't return them and said I should put the baby in the box to get phototherapy in which I explained to them I need to soothe him so he doesn't cry and move knocking all the wires and eye mask off.

Adding treatment and results of tests was not discussed with us and done without noticing us just came in and did it. Student nurse/midwife throwing equipment on the bed next to my face when I was asleep, it actually shocked me and woke up pretty angry.

Also, there was a baby's name tag left on the box for phototherapy and the shower contained a baby bath with creamy water in it.

On the plus side the day doctors and nurses were better but there wasn't any communication between the doctors and nurses especially regarding treatment and discharge.

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Responses

Response from North Manchester General Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

Regards

The Pennine Acute NHS Trust