"I was admitted on Monday 21st Nov via a and e ."

About: West Suffolk Hospital

Following a routine out patient appointment at 2.15pm I was sent to casualty to be admitted..

Waited until 6p.m. To be admitted. No info given - all the time I was becoming more anxious and frustrated . All we could do was wait and worry.

Once on F7 all staff were excellent and worked so very hard.

The food was scrumptious!.

However the organisation was chronic. I had to repeat the history to many different staff members - some of the doctors were saying they were unaware as to why I was there as out patients had not forwarded a letter. Six attempts were made to do an ECG by different staff - eventually a nurse came about midnight and did one.

There seemed no plan - not that was shared with me. Just random tests.

Staff really cared, I know that, but It seemed that even the nurses were not sure what was happening at times.

When my wife telephoned about my discharge she was unable to get a definite answer.

I reiterate staff were brilliant and never stopped working hard and showing skill and kindness.

Management need to review the philosophy of F7 and waiting for beds.

Patients should be shown a clear plan after an initial assessment.

I am grateful for all that was done for me but would have liked to have been made of

The plan for me.

Story from NHS Choices

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Responses

Response from West Suffolk Hospital

We are really sorry to hear that you have had this experience.

We will be passing your comments on to the F7 Team and would like to thank you for taking the time to provide this valuable feedback.

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