"Ward 9Y - treatment of elders"

About: The Royal Liverpool University Hospital

My 89 year old mother attended for an eye operation on the 24 Nov. She is registered blind and has other serious complications which required to have a room with bathroom close by and lights left on all night. Following the operation, which was extremely painful and distressing, she was asleep in her bed when at 11:30 pm staff came in to evict her from her bed.

Despite her protests and please to remain she was moved out. Imagine the emotional and physical distress this caused - she was in tears. An 89 year old woman with serious complications.

What a callous attitude by those responsible for bed management.

On the positive side, her treatment by the nursing and assistant staff was very good.

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Responses

Response from The Royal Liverpool University Hospital

Thank you for your comments on the care your mother received from nursing staff and healthcare assistants. We will pass this onto our staff.

We are sorry to hear about your concerns around bed management and would like to find out more so we can investigate this properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.