"Failed to comply with a data request"

About: Royal Hallamshire Hospital

I have had 2 MRI scans at Hallamshire.

Requested copies - these have been provided in the form of "out takes" that were not used for diagnosis. They are a random selection and not what you would expect to receive from an access request.

I would have expected the full scan results not the random selection of out takes.

I was under the impression that when you requested copies of medical records that the full copy would be supplied especially when they charge you.

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am so sorry to hear about your disappointment. If you could provide further details to our Patient Service Team they will be able to contact medical records on your behalf to enquire about getting a full set of records. The team can be contacted on telephone number 0114 271 2400 or by emailing pst@sth.nhs.uk

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