"Poor and absolutely disgraceful care"

About: Darlington Memorial Hospital

I went into BIshop Auckland Urgent Care Unit with chest pains in my right side and I'm also 18 weeks pregnant. The doctor or nurse never checked my notes or took any details of my medical history. I am currently classed as a high risk pregnancy and they did not care to know this. I was ask to go to Darlington memorial hospital to ward 14 to have further test. When I got to the ward I was surprised that being pregnant did not eliminate me from a mix sex ward and a ward for mainly elderly persons. Is this acceptable? After taking bloods I was left for more than one hour with any further assessment or doctor checking on me. I am moving my care to a different hospital after this frightening experience as I fear for my life and unborn child. My baby has not even been checked over to confirm all is well. Nurses on the ward state they cannot do any maternity based care, so why was I placed in the ward?

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent experience at Darlington Memorial Hospital and in particular Ward 14.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron and Ward Sister.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and a few more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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