"A&E then Plastic Hand Trauma, Day Surgery and..."

About: Wexham Park Hospital

Apart from the usual gripes about all NHS A&E departments (retreat from Moscow atmosphere - clogged with people who don't seem to be bleeding etc!!!!) I did get seen within two hours by the on-call plastics team by a very kind young doctor who treated me with a great deal of respect and gentleness - fantastic they even called me Sir! Then day surgery where a gynae consultant picked me up at the front door and walked me through the department. Then as the day went on competent nurses who smiled, really cared and could not do enough for me, supporting the doctors who knew what they were doing, explained it to me and treated me with respect and kindness. The contrast between NHS A&E mayhem, and this slick operation was marked - but filled me with confidence and hope for the NHS system. A few days later the dressings nurse and rehab folks were great - kind, sense of humour and oozing competence. The hospital is clean, modern and the staff (even those who stopped in the corridors on their own initiative to direct us) were all pleasant, kind, helpful and just what you would wish from a caring organisation.

Story from NHS Choices

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Response from Wexham Park Hospital

Dear Colonel John

Thank you for taking the time to leave your feedback on your recent visit to Wexham Park Hospital.

I am pleased to read that yuor experience was a positive one.

We are lucky to have a great team who do their very best to provide care as though it was their own relative in front of them.

Feedback like yours makes it all worthwhile.

Thank you for thinking of us

I wish you well in your recovery

Kind Regards

Claire Marshall

Head of Patient Experience

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