"Need upskilling and training on patient..."
About: St George's Hospital (Tooting) (London) St George's Hospital (Tooting) (London) London SW17 0QT
I have been managed for my complicated pregnancy by the Gestational Diabetes team on the Thomas Addison unit.
Although I would certainly say that the attitudes and actual treatment of staff members in general has been very professional in terms of my patient care-my shared care between Maternity and the Diabetics team resulted in 2 x 3 blood samples of mine either 'going missing' and being 'mis-labled' with both times causing considerable distress to me as I was forced to wait much longer than I should have for some results of some antibodies tests!
Further to this and most shcking was that having told a Diabetic midwife of a personal condition during a routine appointment, just a fortnight later I heard her announce this condition loudly in an Irish lilt in a busy corridoor within the Thomas Addison unit to a colleague!!
To say I was disappointed is an understatement and I came away extremely upset at the lack of observance of my rights to confidentiality.
Gaping holes in Information Governance and privacy!!
I suggest that the importance of patients being able to discuss their health with confidence that the information will be managed correctly and carefully be re-iterated to all to prevent further loss of confidence in what is essetially a good hospital.