"Terrible service not being told anything"

About: Queen Elizabeth Hospital (Birmingham)

Really poor service nobody can tell me what is going on and what the plan going forward is. I was told to be nil by mouth from midnight at 7am they brought me breakfast and tea I said I was nil by mouth only to be corrected and told to eat. After starting to eat a different nurse came in and questioned why I was eating I should be nil by mouth. I asked what the plan am I having surgery and was told he didn't know and he laughed. Nobody can tell me what's going on they asked me do you want to be nil by mouth. Disgraceful need to log a formal complaint still here and I know as much as when I walked into a&e last night

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very sorry to hear about the difficulties you have experienced since being admitted last night. We are unable to identify which ward you are on from your feedback but we urge you to speak to the Senior Sister or Charge Nurse on the ward today so that they can try to help. Alternatively please make contact via the Patient Advice and Liaison Service (PALS) who will be pleased to put you in touch with the relevant senior staff. Please note that PALS staff will not be available until Monday morning, however there are senior nursing staff available in the hospital throughout the weekend.

PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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