"complaints department"

About: Guy's Hospital

I made a complaint on the 28th of july 2015 regarding my less than useless non treatment that never happened, as of yet 4 months later I still not have had a reply.

The complaints department say that they will reply within 25 working days, after this time 18th of September, I called , and was told a letter was sent to me on the 16th explaining why I had not been replied to yet, I never received this letter, but after a lot of call received it in late October. I have been told on many occasions that the reply to my complaint is ready to be sent, when i do not receive it I contact the complaints department, only to be told that it needs to be sent back to the chief executive for, conformation/ amendment/ signature dog eat his homework or some other unfeasible excuse. so if you need to make a complaint about the complaints department be warned!!! it will get you no where,

Four Yes 4 Months yet still no reply.

Why not?

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Responses

Response from Guy's Hospital

Our Head of Complaints, Beth Wilcox, has been made aware of your story and is sorry for the time you have waited and clear frustration caused. If you would like to contact her at beth.wilcox@gstt.nhs.uk and give her your details, she would be happy to look into what has caused the delay and try an expedite a response to your complaint.

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