"this hospital"

People are bored and under stimulated and are not given choices in activities and care and support is not person centred.

The environment is too restrictive and there are not enough suitably qualified staff to engage in a meaningful way.

Patients are not receiving good quality care and treatment

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Responses

Response from Brooklands Hospital

Thank you for leaving a comment about our service. We take very seriously all the feedback we receive.

We work very hard to provide a varied and stimulating environment for patients at Brooklands, and offer a range of therapeutic interventions to try to make sure we can engage every patient on the site in meaningful activities.

We are very proud of our track record of delivering good quality care and treatment at this hospital, and believe we can provide excellent evidence that we do exactly that.

As a result, we would be very grateful for any feedback at all that you could give us to help us understand your point of view, and any specific concerns that you have.

Please contact our Patient Advice and Liaison Service (PALS) to enable us to understand your point of view and respond further. To contact PALS, write to:

Patient Advice and Liaison Service

Coventry and Warwickshire Partnership NHS Trust

Wayside House

Wilsons Lane

Coventry

CV6 6NY

Telephone: 0800 212 445 (Freephone) 024 7653 6804

Email: PALS.Complaints@covwarkpt.nhs.uk

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