"Knee untreated"

I recently left work with a bad swelling to my knee, I booked in to see Dr and was referred to a nurse at a different location, the nurse had a quick look and said I need an xray, 2 weeks later my appointment for the xray was and on this day I was told to contact Dr in 7 to 10 days for results, that's nearly a month since the original injury. As within this period I was not offered no treatment at all and never did see my Dr at all, I now phoned Dr again and explained this to the desk and they replied that they carnt do anything until results come through so I am to carry on asking go into week 5 without any treatment for pain relief. Is the correct procedure? If I would of gone to A/E I would of been treated more directly thankyou