"Knee untreated"

About: Diana, Princess Of Wales Hospital

(as the patient),

I recently left work with a bad swelling to my knee, I booked in to see Dr and was referred to a nurse at a different location, the nurse had a quick look and said I need an xray, 2 weeks later my appointment for the xray was and on this day I was told to contact Dr in 7 to 10 days for results, that's nearly a month since the original injury. As within this period I was not offered no treatment at all and never did see my Dr at all, I now phoned Dr again and explained this to the desk and they replied that they carnt do anything until results come through so I am to carry on asking go into week 5 without any treatment for pain relief. Is the correct procedure? If I would of gone to A/E I would of been treated more directly thankyou

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Response from Diana, Princess Of Wales Hospital

Hello, if you are under the care of your GP then you'll need to contact the GP surgery for information; if you're under the care of a hospital consultant then you can contact our patient advice and liaison team on 01472 875403.

Many thanks, Sarah Mainprize

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Update posted by Cmc123 (the patient)

Still waiting for xray results,phoned Dr's everyday,asked for advice 3 times but told by receptionist at Dr that nothing can be done until results are forwarded to the reception computer,and to phone back every other day as I am doing now.

I have now used all of my saved holidays to try and beat this swelling as there's no sickness policy at my employment and with Christmas so near I cannot take paid time of work as I will get no help from anyone at all as there is no system ongoing for my situation.

just fingers crossed that I can sort a day out to see the Dr when my results come.

I never thought the system was that bad but I guess there's people worse then me with injuries waiting