"fern ward"

About: Musgrove Park Hospital

Following a routine midwife appointment and being unwell for 10 days it was suggested by my midwife to go to fern to check my baby's reduced movement. Midwife called to book in a time and we arrived. Overall staff were unfriendly and unhelpful. I was seen by a doctor who advised they would give me a prescription which they never did. I was made to feel like I was wasting their time as little one livened up as soon as on the monitor. I was left on the monitor for 1.5 hours after being told It would be 30 minutes, not knowing what a babies heart beat is like it was concerning with the rate and no one to ask!

The place was full with kids running around, people listening to loud music on their phones and over all it was like a chavvy cafe with people overspilling into the open spaces who I presume were visitors all laughing and bringing back coffees. When your in this environment feeling unwell, and anxious about your baby this is not what you need. There is talk of needing an induction which I dread as this ward is vile, and also not exactly very clean. I really wished I could have my child someone else. I would like to add that there has been recent UK research from 2013-2015 of high rates of avoidable still births due to poor antenatal care, it's really no wonder after what I experienced here!

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Responses

Response from Musgrove Park Hospital

I have just read your comments and I am very sorry to read about the experience you describe so vividly and of the concerns you express about your future care here at Musgrove, should you need to visit Fern Ward again. The Head of Midwifery, Debra Young, would welcome the opportunity to meet or talk with you to discuss your concerns. As a service we are keen to do everything we can to improve and to use the feedback of our service users to do so.

Please telephone Debra on 01823 342586 (email: Debra.Young@tst.nhs.uk), alternatively contact one of our PALS Officers who would be very happy to help you on 01823 343536 or email pals@tst.nhs.uk . Lucille Hoose. PALS & Complaints Lead

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