"care of my elderly mother"

About: Trafford General Hospital

my mother was admitted to Trafford general hospital after a fall at home she was admitted and had a x ray we were told everything was o k just bruising after two weeks she was still in pain and had another x ray only to find she had in fact broken her collar bone and it had started to heal.

treatment and bed rest seemed to be in order she was very unsteady on her feet but was taken to the w/c and left alone inside she fell again this time breaking her neck why was she left alone when every one new she was unsteady as it was .

another x ray to confirm the broken neck neck brace fitted.

left in bed with call button placed out of reach along with drinks in a tumbler even if she could get to the drink how on this earth was could she drink them without help and a straw they now they say she is dehydrated what a shock one of the family visit daily and give her a drink but we don,t. know what goes on when we are not there with the call button placed out of reach and she seems to be left to soil the bed we kow this because we bring her bed cloths home and wash them every day so now you can see why i have reviewed the hospital as i have you would not let your mother be treated the same way.

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to leave feedback. We are sorry to learn that your mother’s experience of our care here in Trafford has fallen short of the standards we expect.

In response to your comments about your mother’s fall, we have almost completed our investigation into the circumstances surrounding that, and this will be shared upon its completion with the family.

We understand that the ward sister has been in contact with your mother’s next of kin, regarding how best to support your mother with her hydration needs, and to enable her to call for assistance when required.

We take all issues surrounding patient care very seriously and would very much like to hear from you directly about the concerns you have regarding your mothers care. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you