From trying to make contact via phone (almost impossible) to not being informed of timescale! Messages not actioned correctly poor attitude of staff in pre op appointments dept.
I have been a paying patient at the hospital many years ago without problems. This time as an NHS patient I seem to have fallen by the wayside.
The consultant was very pleasant and explained the operation but from there on in its all fallen apart.
For medical reasons I have had to cancel but I am not sorry as I feel I may have had a lucky escape!
Seems to me that the admin staff need a shake up!
"Oh dear whats gone wrong!"
About: Woodland Hospital Woodland Hospital NN16 8XF
Posted via nhs.uk
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