"2 week wait ref / Car parking"

About: University Hospital Of North Durham

No complaints regarding staff, service. We are at the hospital now and your patient car parking is shocking. You have patients waiting trying to park for over 45 mins therefore patient appointments run late, poor experience. There our numerous staff spaces free. Don't understand why arrange lots patient appointments when there is nowhere to park.

As my partner had an appointment for breast lumps we waited 13 days for appt on 18/11 then asked to come back 5 days later for biopsies. Then biopsies were today then informed we have to wait another 7-10 days for the results. So very long wait for outcome and 3 appointments when surely everything should be done in one visit.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your partner's experience at the University Hospital of North Durham.

I am very sorry to hear that you were unhappy with her experience on this occasion and we will make sure your feedback is passed to the Head of Service.

I have also passed your comments on to the Car Parking Manager for you.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details of your partner it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774