"Cancellation of minor surgery"

About: Southend Hospital / General surgery

(as the patient),

The care and attention from surgeon, anaesthetist and nursing staff was thorough, kind and helpful throughout the long wait.

The admissions lounge was comfortable. The waiting room for surgery doubled as a foot clinic.

I arrived early in the morning, fasting as requested. Finally 9 hours later, one of the nursing staff apologised and told me that owing to an emergency surgery my minor operation could not be done that day after all. I was brought tea and a sandwich and the hospital ordered and paid for a taxi to get me home, as I find walking difficult. This was very kind and thoughtful.

However I would like to know why I wasn't cancelled much earlier, or at least told I would only be fitted in if there was time at the end. Then I could have eaten and drunk till noon, which would have been helpful given my medical history. But my thanks to everyone's kindness during my day at the hospital.

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Response from Southend Hospital

Dear Sir/Madam,

Thank you for your post relating to your visit and it is great to hear so many positive comments regarding various areas and of course staff. I am afraid without personal and identifiable information I am unable to look into this particular issue but can I suggest you contact our PALS department who can take your personal details and have a look into this on your behalf. You can do this via email pals@southend.nhs.uk or call 01702 385333.

Again, thank you for taking the time to contact us, I will pass on your comments to the relevant areas and staff.


Louise McIver Patient Involvement

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