"Care, Compassion and Empathy"

About: St Albans City Hospital / Ear, Nose and Throat

(as a relative),

A big thank you to Secretary to Mr Pratap. My family and I can not thank her enough! She was so helpful, and showed such compassion, care, and empathy to our scary situation whilst awaiting results.

This is NHS at it's best. Thank you again for giving us the news we all were so relieved to hear!

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