"Reluctant to return to the Lister after broken ankle operation"

About: Lister Hospital / Accident and emergency Lister Hospital / General surgery

(as the patient),

I broke my ankle and lower leg back at the end of January 2009. Ambulance men were excellent as was the A & E at Lister Hospital, however in my opinion the standard of care and cleanliness was pretty poor on the wards. I was left unable to reach my bed side alarm, unable to get attention of night staff nurses from my quarantined room (I had a temperature and some kind of virus) and suffered a 7 hour night without any pain relief in agony. Furthermore, I saw one member of the nursing staff spent quite some time on the phone.

My drip ran out and was left on my pillow until my wife pointed this out to a nurse when visiting. My urine bottles were left even when I asked for them to be removed. In my opinion, the person in charge of the food ordering was very rude and insisted that I should have filled in the menu order even though I was at X-ray and plaster room and not actually there to fill it in and when I did the following day I received the food which was for another bed and not mine.

Above all the relentless number of times that my 'Obbs' notes were lost is beyond the number of days I was actually in hospital, incidentally that was 4 days.

My first visit back to the Lister one week after my operation involved trying to use, in my opinion one of the rustiest most knackered wheel chairs I have ever seen which dispensed with one of its wheels as my wife tried to push it across the A&E pot holed car park.

I thought some of the clinics were pretty poor when it comes to lack of seating. One appointment I waited for two and a half hours while they tried to find my notes.

I then waited for 6 weeks for an appointment which never came so I had to ring the Lister, eventually on the third call diversion I ended up speaking to a very nice nurse in A&E who sorted it out for me.

I didn't bother to fill in any of the questionnaires that were sent to me after this event as it seems to me every question on it has been written to avoid anybody being able to air there complaints.

Ten months on and I am still in pain and swollen but reluctant to return to the Lister in case I need another operation to remove the other ten screws and plate in my leg.

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