"A few words make such a difference"

About: Monklands District General Hospital / Trauma & orthopaedics

(as the patient),

I would just like to compliment nurse Jane, in the orthopaedic outpatient department on her friendly manner when I recently attended Dr. Manish Agarwal's clinic. She was very friendly and kept me informed of what was happening while I waited to be attended.

A few words make such a difference and help to relax patients waiting for treatment. Thank you Jane, you are the nicest nurse I have come across in Monklands hospital.

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Responses

Response from June Delaney, Senior Nurse, Medicine, Monklands Hospital, NHS Lanarkshire

picture of June Delaney

Dear Kerri

Thank you for sharing your positive experience with us. I will take great pleasure in passing on your compliment to both the department and the nurse you mentioned.

It is rewarding to know you felt well cared for, I hope all went well with your appointment

Warmest Regards

June

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