"About Gynecology Dept"

About: Croydon University Hospital

I have a consultant appointment on 4th December 2015, which was reschedule by Consultant offusia on 20th November at 11:30. I tried to call Gynecology dept for that on 18th November almost 15 times. No one answer so i called main reception to contact me, but still no response. than they connected to me with their supervisor of dept. no response. so i called back again to main reception so they connected me to consultant's secretary as expected no answer so i left voicemail to cancel my appointment and let me know once its rearranged.

but today 25th November i received that they dis-charge me because i didn't attend the appointment.

so i want to know whose fault is it that after approx 20 calls in 2 days prior to appointment no one answer or get back to me.

in that call i did some calls at around 10 am but still there was recording for after office hours.

i will wait for your reply that whose fault was that and what action has been taken?

Regards,

One Patient

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Responses

Response from Croydon University Hospital

Dear Anonymous

I am very sorry to learn of the frustration you have experienced with your gynaecology appointment. If the problem has not been resolved, please contact our PALS office, on 020 8401 3210 or at ch-tr.pals@nhs.net, and they will be happy to assist.

Kind regards

Graham Richardson

Deputy Manager, PALS and Complaints

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