"Pharmacy Department lets patients down today"

About: Charing Cross Hospital

We are patients in the Oncology Day Suite on 15th floor where delays in the Pharmacy Dept delivering the necessary controlled drug prescriptions has meant patients waiting several hours for their chemotherapy to be administered. The knock on effect in terms of additional stress, anxiety and lost time is unacceptable and really effects patients on all levels. Emotionally and practically. It cannot be good for patient morale or for the marvellous nurses who are doing their best to care for their patients in very difficult circumstances.

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Responses

Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is concerned about the delays you have experienced from Pharmacy with starting chemotherapy at Charing Cross hospital.

We are very sorry for the distress this has caused and would like the opportunity to look into your concerns further by talking with you.

Please contact PALS on 0203 313 0088 or email pals@imperial.nhs.uk.

Your comments have been passed to senior managers for pharmacy and private patients on 15th floor south wing.

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