"Investigation of lower abdominal pains - Fast..."

About: Queen Alexandra Hospital

Yesterday 24 Nov I visited the Urology department at QA for an investigation.

I wish to say how impressed I was with the speed, efficiency and friendliness of all the staff with whom I came into contact.

I arrived with some concerns as to the cause of my condition but I very soon felt reassured due to the professionalism of all the staff from my first reception through to the staff present at my scan and finally the consultant and assistant present at the final investigation and diagnosis.

I am unable to say that the process was ‘pleasant’ but I can say it was carried out with great care and support thanks to all in the team.

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Responses

Response from Queen Alexandra Hospital

Thank you, Dennis, for taking the time to share your positive feedback with us, which will be shared with the staff involved

We are so pleased that your experience in the Urology Department was such a positive one and wish all the best with your future treatment.

Should you ever wish to share your views, good or bad, about the hospital at any time then please e-mail our Patient Advice & Liaison Service on PHT.PALS@porthosp.nhs.uk or telephone 0800 917 6039

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Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Thank you, Dennis, for taking the time to share your positive feedback with us, which will be shared with the staff involved We are so pleased that your experience in the Urology Department was such a positive one and wish all the best with your future treatment.

Should you ever wish to share your views, good or bad, about the hospital at any time then please e-mail our Patient Advice & Liaison Service on PHT.PALS@porthosp.nhs.uk or telephone 0800 917 6039

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