"Care received after seizure"

About: Wycombe Hospital

I was referred to Wycombe Hospital in June.

Initial consultation and treatment, following a delayed referral by GP was good as was the follow up appointment.

However, I was fitted with a monitor for 5 days on 7 October which I dropped back to the hospital after the 5 days.

Since then I have heard nothing.

No letter, no phone call to let me know if everything is OK.

I phoned cardiology who said results would have been given back to my original consultant.

They gave me a direct line to their secretary but as is always the case, they are never there or ignores calls.

I tried phoning my GP but they have not received any results of this test either.

This is now 6 weeks down the line with no contact.

I am now forced to write.

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Thank you for taking the time to write your comments following your visit in October to the Cardiology Department at Wycombe Hospital.

I am sorry to read that you have not received your results and have encountered difficulties in speaking with the Consultant's secretary to obtain these. I can understand how frustrating this must have been for you, at a particularly anxious and worrying time.

We would like to understand more about your experience, both to try and resolve this matter for you and to learn from your experience of our services.

In the meantime, please be assured I will pass your anonymous comments to the relevant manager for the service.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk