"a & e visit"
About: Royal Derby Hospital Royal Derby Hospital Derby DE22 3NE
took my wife to a&e for 1st time ever with suspected broken foot, drop off point a long way from reception. Joined reception queue no info what to do, 2 people on, 1 booking people in the other cutting a4 sheets of paper into smaller sheets. Advised to wait sat down round the corner and theres a notice explaining procedure.
6 ambulance crew at the friends cafe laughing & joking 3 ambulances stood idle.
After just a few minutes called through not for treatment but triage- advised to wait.
Called through for next dept lots of staff walking about.
On to x ray dept sat down to wait where i noticed an old lady in some distress crying out to everyone in uniform passing by but being ignored.
Back to a&e where a cleaner & i assume a supervisor started work, i noticed the corners werent done & looked like they hadnt been done for a while. The two walked off leaving the equipment ouside the door that staff seemed to be regularly using & a nurse moved it. Assistance and advice from nursing staff couldnt be better
X ray done but no one available to sort it so got to return monday.
Back to reception where the cleaners are discussing the merits of wine gums with staff on the desk..
Returned monday to excellent staff service & help from a volunteer far beyond the call of duty.