"Alexandra Short Ward stay is Appalling."

About: Lincoln County Hospital

(as the patient),

I was admitted from the 18.11.09 and discharged myself 28.11.09.

From day one I've not been impressed what so ever. The respect for patients problems doesn't exist. Its shouted for everyone else to hear. You never want to press your buzzer for fear of getting a black look from a nursing assistant. As for the general doctors that come round, they're about as good a chocolate fireguard. I don't see the point in having that ward personally. Well not with my medical history anyway. It's a 72hr ward, I was on there for 10 days, and then they finally decide to move me to another ward. First off the other ward doesn't have Tv's, secondly my consultant said it wouldn't be a good idea to move me, as a move may end up adding to my already bad health. But to no avail the move still had to go ahead. So I discharged myself.

The problem here is that the nurses tone of voice was so sharp. She didnt even bother to close the curtain and explain quietly why it was happening. So everyone in the bay was left to laugh at our expense. This was un called for as it made us feel small. Lets just say, the bloke in charge of the ward had already been on a rampage a few days prior to this. He was not impressed with how the staff were.

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Responses

Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

I am extremely sorry for your poor experience; there is no excuse for patients in any setting being left to feel uncared for and undignified.

Whilst my reply to your story is too late to influence your care please be assured that your story is still being listened too after such a long time; we unfortunately did not have a system at United Lincolnshire for formally reviewing and responding to stories on Patient Opinion but we do now and I am ensuring that even after so long staff are aware of our patients experiences.

We have done a great deal over recent years to improve patient experience and particularly on ensuring patients are being cared for in the right place, first time so that ward moves are minimised and we have focused programmes about dignity in care; please have a look at our website for further information.http://www.ulh.nhs.uk/for_patients/dignity_in_care/

Thank you for telling us your story and please once again accept my apologies for your difficult and distressing stay.

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