"staff seemed not willing to put patients needs first"

After having been in severe agony for the past three days and no out of hours dental treatment available in Hull, I ring 111. They assure me that that I have a appointment with City Health in Hull for dental treatment. I arrive at my appointment and am appalled at the staffs attitude to me.

I am in pain and felt that they are talking behind my back, then one of the staff starts to give me mucky looks. I'm not sure that this is a very professional. I am then asked to sit by the security, after trying to explain that I didn't liked to hear myself been spoken of.

I was then asked to enter a room with someone that seemed to be in charge, but would not listen to a word and says that I'm been aggressive (I wasn't). They then asked the other member of staff into the room. I asked if they could not be there while I am explaining my problems to the senior staff when I get another mucky look before they left the room.

The security enters and I start to explain about my symptoms. I break down into tears because of the pain I am in. The staff just kept speaking over me and threatened to call police! I couldn't believe it, I've never been in trouble in my life and here we have a security guard trying to oust me.

My experience was despicable and appalling and staff seemed not willing to put patients needs first. I'm sure looking back the senior staff and security know that they have done wrong. Let's hope karma treats them better than they treat patients.