"I went to the breast care clinic ..."

About: Glenfield Hospital

(as the patient),

What I liked

I went to the breast care clinic today for tests and was incredibly impressed by the speed of the appointment, and the efficiency of all having all the tests done in one place at one time. The clinic is friendly and unhospitally. The nurses were fantastic, respectful, empathetic and truly caring. The doctor was efficient and clear in their explanations. The clinic is a great example of the NHS at its best and I'm very grateful it is available for me to use.

What could be improved


Story from NHS Choices

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Response from Jane Upton, Communications and Engagement Manager, Principia

Thank you very much for taking the time to share such positive feedback.

We will pass your comments on to the hospital.

Best wishes for the future.

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Response from Glenfield Hospital

Thank you for taking the time to leave your lovely comments about your experience of the Breast Care Centre at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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