"Return visit after Gastro entroscopy. ..."

About: Edgware Hospital

(as the patient),

What I liked

Return visit after Gastro entroscopy. Appointment 26 Nov was for 4.20 pm at clinic. Was told soon after arrival that the clinic was running about 1hr late.

I was seen at 6.25 pm - 2 hrs 5 mins later.

I wanted to phone my wife to advise her of the delay but at 5.31 pm the floor was completely devoid of staff except for cleaners.

This is no way to treat patients - my time is also precious. Had I been told there was a 2 hour delay I would not have remained -

I was not the only person delayed - I was the last person seen

What could be improved

2 hours is an unreasonable delay on a firm appintment - inexcusable : This was not A and E

Something is wrong - I have always experienced delays here but this was the limit.

I shall ask my GP for alternative referrals in future

Management must be at fault .

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