"Inefficient, uncaring, cold"
My father had to undergo discharge procedure twice because transport was unavailable.
He was eventually returned to his care home so cold it took 4 hours for him to be warmed to comfort. He needed a fleece with a hood, 2 duvets (at least) and an additional fan heater to warm him.
The most inefficient, uncaring hospital I have come across. I hope he never has to return.