"I was waiting for 6 1/2 hours in agonising pain"

About: North Middlesex Hospital / Accident and emergency

(as the patient),

I arrived at 7pm and waited for 6 1/2 hours in agonising pain, due to a torn Achilles' tendon. My wait was due to the incompetence of the staff who spelt my name wrong, even though I repeated myself twice.

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Responses

Response from North Middlesex Hospital

Thank you for your feedback. All patients are triaged on arrival at A&E and assessed for urgency.

I am the A&E service manager, gcarter-sandy@nhs.net and would welcome further feedback from you to enable me to investigate.

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