"Poor treatment during assessment"
About: Darent Valley Hospital / General surgery Darent Valley Hospital General surgery DA2 8DA
Posted by Doug C (as ),
I had a postate procedure ealier this month, all went well & was discharged 2 days later.
About a week after the procedure I could not pass urine & for the next 24hours was in extreme bladder pain, I followed procedures and rang the doctors followed by the acer ward where I resided after the operation.
I was told to go to A&E.
I arrived at 11. 29am, booked in and waited to see the assessment nurse, I cannot believe what happened next, despite my explaining my predicament having not passed urine for at least 24 hours and being in severe pain, I was told to sit in the triarge where I stayed for 5 hours, and to be honest the nurse in question never assessed my position correctly showing neither compassion or tact in this situation.
I therefore wish to complain bitterly by the treatment shown by this particular member of staff. Everybody else were fantastic.
And if DVH wants to move foreword in the NHS it needs to address it assessment in A & E.