"If the job had been done properly..."

My husband visited the minor injuries unit on 18/11/15 for a very deep cut to his finger. After a 3 hour wait the nurse applied steristrips to a wound which should have been stitched. Today 23/11/15 we had to return to the minor injuries unit as the wound had reopened. The waiting time started at 1 hour and increased to 3 hours. Although there were a few people waiting to be seen, there didn't seem to be much staff activity. Eventually more steristrips were applied as it was too late to stitch the wound. Why not do the job properly on the first visit?

I am not denying that the staff are hard working, however surely if the stitches had been applied on the first visit, the second visit would not have been needed.

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Responses

Response from Accrington Victoria Hospital

Thank you for your feedback regarding your husband’s visit to the Minor Injuries Unit at Accrington Victoria Hospital and for taking the time to do so.

We are very sorry that you are unhappy with the care your husband received.

If you would like to talk through your visit with one of our Patient Experience team so we can further understand what made this such a negative experience we would welcome this, so that we can try to improve things for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Thank you again for commenting.

Melissa Almond, Patient Experience Facilitator

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