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Story from nhs.uk

"problem"

I'm not happy being in this hospital. I'm very very nervous person and I need to have cigarette every 15 minutes. But I can't because you have rules which I cannot accept. Mostly patients agreed with me. We had very deep discussion about it and it seems that we are ignored. It's not good way to treat us. We have rights and souls.

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Response from Jo Collins, Deputy head of patient and carer experience, Nursing and Quality, Avon and Wiltshire Mental Health Partnership Trust 8 years ago
Jo Collins
Deputy head of patient and carer experience, Nursing and Quality,
Avon and Wiltshire Mental Health Partnership Trust

I am the Trust lead for patient and carer experience, which includes involvement, co-production, engagement, FFT, PALS and Complaints

Submitted on 31/12/2015 at 14:38
Published on Care Opinion on 01/01/2016 at 11:27

Dear Natasha

I am really sorry that we have not answered you sooner. Could you contact us in PALS and we will do our very best to help you.We can be contacted on 0800 073 1778, or 01249 468261 or by email at awp.pals@nhs.net

PALS officers also regularly visit the wards, if you are still an inpatient and would like one of us to come and meet with you please do let us know

with best wishes

Jo

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