"Dont Get ill at the weekend at Croydon..."
About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
My mum has been admitted twice in the last 2 weeks, to A&E Department and then to Acute Medical Unit (AMU). She has a stroke on 7th September and is currently undergoing treatment at a rehabilitation unit in Roehampton.
However, due to dehydration and sickness she has been sent twice to Croydon University hospital (CUH) which is a disgrace in my opinion for the following reasons 1.
Since when is it hygienic for A&E staff to have crisps and food at their work stations in the A&E while they are actively treating patients. This was witnessed today by me at CUH A&E (22/11/15).
My mum was not transferred to a stroke ward during her first stay at the hospital (early November 2015) despite needing specialist stroke care. She was kept in a bed (in 2 different wards - AMU and Wandle 3) for 7 days that did not have a hoist or similar to get her out of bed and as a result had to use a bed pan which caused her tremendous stress.
Due to her stroke she needs a stroke glove on her right hand which was not put in place until 5 days after she was admitted to CUH.
No-one would accept responsability for putting this on, it was always I need to talk to the doctor, and then nothing happened.
3. She has been admitted again today (22/11/15) to the AMU and despite a consultant doctor clearly stating at 6pm to the sister that a stroke bed (it has air inside rather than a mattress ) being required that was not obtained.
When I asked again about this at 8pm I was advised by 2 nurses that 'it was the weekend and medical equipment like that was not available'.
Despite advising the consultant doctor that her stroke glove was needed, and were available on Healthfield Ward 1 - this was still not obtained by the time I left some 2 hours later.
The attending nurse asked to me undertake swabs from my mum - from her nose and groin.
How is this correct? I am not a nurse, I had no gloves nor provided with any cleansing equipment or similar.
The care provided to my mum has been sub standard in my opinion just when she needs help the most.
I do feel that all the senior management of CUH should visit the hospital on a Sunday night and they will see what actually happens.
No amount of money will solve the unprofessional attitude and lack of care together with 'cant be bothered' problems with this hospital which I have witnessed on numerous occasions over the last 2 weeks.