"I attended the Audiology Dept ..."

About: The Royal Liverpool University Hospital

(as the patient),

What could be improved

I attended the Audiology Dept with my husband who will be 86 in January and suffers from angina. He walks slowly with a stick. We parked near the rear entrance where the Diabetes clinic but not the nearby audiology dept was signposted so we did not use the most convenient entrance but walked very slowly a longer way to the dept resulting in his being 10 minutes late for his appointment. He was told that as he was more than 5 minutes laqte he would not be see and would have to come back another time. No conbsideration made for age or infirmity, just go away. Seems patients don't matter.

Story from NHS Choices

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