About: Princess Royal University Hospital (Orpington)

In October I went in for a colonoscopy which I was incredibly nervous about. The staff there could not be more helpful and calming. Members of staff spent the time to go through everything with me and really put my mind at ease, they met me before the procedure and went through the procedure with me. At no point did I feel pressurised to have it done and the team could not have been nicer of more supportive.

It's restored my faith in hospitals and I can't thank you all enough for how professional and supportive you were.

Story from NHS Choices

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Response from Princess Royal University Hospital

Thank you for sharing your experience and praising the level of support offered to you by staff which enabled you to feel more relaxed and able to tolerate your procedure.