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Secretary cancelled appointment

Story from nhs.uk

"Secretary cancelled appointment"

About: Solihull Hospital

I have had problems with both my hips, left hip repaired through having a break. The consultant had written in letter that it be an open appointment should their be any other issues. The Secretary to the consultant said no that appointment was only open for three months. My GP made a call to the appointments system and they gave me an appointment for 1stDec 2015, the next thing that happened is the secretary to consultant phoned up my GP surgery to cancel it. OMG who do they think they are...so now I have to wait for another appointment which could take five wks before a wait for a further operation. And in so much pain with hips... I did have an appointment, but the secretary thought it was in their power to cancel it..How rude.

Just shows appointments are there, but beware secretaries that cancel them for you. I will be taking this matter further.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 26/11/2015 at 12:07
Published on Care Opinion at 12:32

Dear Debra

Thank you for your post regarding difficulties experienced to address your ongoing health problems.

I am sorry that you have have encountered these difficulties but do believe that we have now been in contact with you directly to address and resolve your concerns, and an appointment was arranged with your consultant.

I do hope that you are happy with the assistance given by Patient Services to resolve your concerns, and that your appointment went well.

Please contact us again if you require any other assistance.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Solihull Hospital 8 years ago
Solihull Hospital

Submitted on 26/11/2015 at 14:09
Published on nhs.uk on 27/11/2015 at 01:38

Dear Debra

Thank you for your post regarding difficulties experienced to address your ongoing health problems.

I am sorry that you have have encountered these difficulties but do believe that we have now been in contact with you directly to address and resolve your concerns, and an appointment was arranged with your consultant.

I do hope that you are happy with the assistance given by Patient Services to resolve your concerns, and that your appointment went well.

Please contact us again if you require any other assistance.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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