"Problems..."

About: Chase Farm Hospital

1. Had 7 day cardio tape fitted by a technician . Device kept beeping and halfway through day 2 I removed it as the noise was driving me senseless..

Called cardiology a number of times on different days for advice but no one picked up. Returned device with note explaining problem and that I had to remove it after 12 hours.

Astonishingly, my consultant received report from Cardiology stating that my tape revealed that all was OK.

How is that ? 2. Received another appointment for another fitting, so I called Barnet hospital (as you cannot contact Chase Farm) over 3 weeks ago to see if my appointment could be there as I live in Edgware and find the distance too much following my stroke (I'm not driving and there is no direct travel link).

Last time it took me over 3 hours to get to an appointment that lasted under 5 minutes.

Was told they would they would try to rearrange and they would call me. No calls from hospital at all. Called 20/11/15 as my appointment is on 24th only to be told there is nothing. Staff was rude and unhelpful and stated if I wanted the test I would have to attend the original appointment.

So tell me, out of all the hospitals under Royal Free NHS Trust am I sent to the one furthest away from my address and who I have so little faith in.

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Responses

Response from Chase Farm Hospital

Sorry to hear you're unhappy. We would like to help you sort this out so we would be grateful if you could contact our patient advice and liaison service on 020 8216 4924 or bcfpals@nhs.net.

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