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amazing dignified helpful care of fantastic staff

Story from nhs.uk

"amazing dignified helpful care of fantastic staff"

About: Bishop Auckland Hospital

I had to visit after burning my leg, feeling very stupid, I was helped by 3 different staff that seen me every other day for change of dressing. I was made to feel better even though I was in pain. Great care advise given, I wouldn't have expected anything else, as a retired aux nurse I no how good the staff are at bagh. There was particular nurse, although the other nurses were great, this nurse made me feel much better, thank you keep up the good work.

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Responses

Response from Bishop Auckland Hospital 8 years ago
Bishop Auckland Hospital

Submitted on 24/11/2015 at 09:33
Published on nhs.uk on 25/11/2015 at 01:42

Dear Lara

Thank you for providing feedback on your recent visit to the Urgetn Care Centre at Bishop Auckland Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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