"Web page lacks essential information"

About: Newcastle Dental Hospital

Heaven help anyone in Newcastle who thinks they can rely on the Dental Hosptal for help with a dental emrgency on a Friday afternnon. I had a tooth which had loosened when I bit on some hard food in the early afternoon. It was extremeely painful so I sought some treatment. My usual dentist has moved away from Gosforth and I don't have a replacemnt yet. Before leaving home I looked at this web page but found no details about opening times. I wanted to get to the Hospital as soon as possible and got a taxi from Gosforth. The trip cost £8.50. On arrival at 4pm i was told I couldn't be seen. They didn't see anyone after 3.30 pm! None of this information is included on this website. Would you not think that such vital information would be displayed prominently where someone experiencing a dental emergency could see it?

So as i write this on friday evening

I stiil have my tooth and toothache, and am £8 out of pocket and expereinced a wasted , fruitless journey to no avail. What kind of service do you call that, Newcastle dental Hospital?

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Responses

Response from Newcastle Dental Hospital

Thank you for taking the time to advise us of the problems you experienced trying to find out about our Dental Emergency Clinic service. We would like to offer our unreserved apologies for this, and for your wasted journey on the day in question. Following receipt of your feedback we shall review both the information we provide on the website and the way it is presented, in order to make it clearer for future potential patients our services available and when these are accessible.

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