"Awful attitude of staff"

About: Leeds Dental Hospital

I left the building very annoyed upset and without my problem resolved as the receptionist within the building spoke to me as though i was the dirt on the bottom of their shoe. Considering i am fairly new to the area and was indire need of some dental assistance which i understood i would have waited as long as possible but the response i got made me feel like I had done the wrong thing coming in to ask for help and when I asked if there was anything other suggestion to where I could get my dental problem see to the response is basic terms was that it basically was not their problem and that i had to go elsewhere which then lead to them staring at me without saying anything making me feel extremely uncomfortable and even resulted into other members of the public comforting me agreeing with the awful situation I was just in. Not impressed at all with this service when all that was needed was a little help/suggesting of an alternative not turning someone in pain away with no solution.

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Responses

Response from Leeds Teaching Hospitals

Dear Anonymous

I am sorry to read that you had such a poor experience. If you would like this to be investigated further, please contact our Patient Advice and Liaison Service (PALS) team on 0113 2066261 or via their email address patientexperience.leedsth@nhs.net.

You may find these pages useful should you need to seek dental treatment, both emergency and non-emergency, in the future:

http://www.leedsth.nhs.uk/patients-visitors/our-hospitals/leeds-dental-institute/what-we-do/

http://www.nhs.uk/NHSEngland/AboutNHSservices/dentists/Pages/find-an-NHS-dentist.aspx

Kindest regards

Rosie

Senior Nurse

Patient Experience Team