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parking and eating

Story from nhs.uk

"parking and eating"

About: Southmead Hospital

Parking is a nightmare I spent thirty minutes parking in the multi storey. I worked out that I had driven two miles around it until I eventually found a space. This was not my first experience of trying to find a place to park. I understand that you are building more parking however this doesn't help at the present time.

Eating you cant find anywhere in the hospital to have a cooked meal you pulled down a perfectly good restaurant and give us Costa lot! I travelled 120 miles to visit an Il relative and had name do with a sandwich. What a nightmare!!

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Responses

Response from Southmead Hospital 8 years ago
Southmead Hospital

Submitted on 26/11/2015 at 07:27
Published on nhs.uk on 27/11/2015 at 01:45

Dear Anonymous,

Please accept our sincere apologies that you did not have a good experience when visiting your releative in hospital.

The Trust appreciates that at the moment parking is a problem.

We are due to open a new car park in the spring of next year, which will vastly improve the parking facilities currently available.

I am sorry that you were unable to purchase a hot meal, there are plans to introduce other vendors of food in our next phase and would hope that should you have to visit us in the future that you will see an improvement in the facilities available.

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Response from Steven Sykes, Advice & Complaints Team Manager, North Bristol NHS Trust 8 years ago
We are preparing to make a change
Steven Sykes
Advice & Complaints Team Manager,
North Bristol NHS Trust

Submitted on 26/11/2015 at 13:49
Published on Care Opinion at 16:58

Dear Anonymous - I am sorry you had problems with the parking and lack of food choice during your recent visit to Southmead Hospital. As you say new more extensive and convenient parking facilities are being built and this complex will also have more choice of consumer outlets.

However as space is finite on the site regrettably it has been necessary to phase the development. I understand the additional retail outlets will provide for more eating choices, but the choice of provider is determined by the building’s owner Carillion rather than the Trust.

The final phase of the development is due for completion in the spring of next year. I hope that if you should need to visit after this time your experience will be more positive.

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