"Exceptional Ward 4"

It is fortunate that the dead hand of the CQC has not yet reached Ward 4.

Visiting my mother-in-law for an afternoon I was struck by the personal attention given to the residents by the friendly and caring staff.

In most similar facilities that I've visited the staff spend 85% of their time doing routine work, mostly form-filling whereas here they spend 85% of their time with the residents.

There was an interesting system to their work, in that they moved around between residents and practical tasks at approximately 15 minute intervals - whether this is deliberate I don't know but it works well.

Let's pray that the box-ticking bureaucrats stay away a bit longer.

Once they've been in my rating will no doubt plummet.

Story from NHS Choices

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Responses

Response from Kevin Daley, Complaints Manager, North Staffordshire Combined Healthcare NHS Trust

Apologies for not responding earlier to you positive comments

They are appreciated and have been forwarded to Ward 4

Many thanks for the comments and your time in writing them

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