"Absolutely horrendous service."

About: Royal Hallamshire Hospital

I have had a very bad experience at this hospital, when I complained the staff did I not want to know, waited 8 hours to be seen by a doctor, the catering staff are incompetent and very rude requested a sandwich at 2am due to being diabetic but did not received it ,When I complained to a staff member 8 hours later they said thier is nothing they can do.one of my worst days in my life.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am so sorry to hear about your poor experience. This is not what we would like for our patients. We would like to take this up with the staff concerned but would require further details to do so. Would you be able to provide more information to our Patient Services Team? They can be contacted on telephone number 0114 271 2400 or by emailing pst@sth.nhs.uk


Kind regards
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