"Cystoscope"

About: Arrowe Park Hospital

To often we read negative reviews about the care we receive from our local hospitals Hoever I would like to share my patient experience with you to positively promote Wirral community NHS trust. I was refereed to the Urology department at Clatterbridge hospital by my GP under the 2 week fast path. I met with the Dr who spoke to me in a relaxed and informal manor about my symptoms and diagnostics going forward which instantly took away all my anxiety and worry (many thanks Dr ) I received an appointment within days for a CT scan followed swiftly by an appointment to attend the Leverhulme day surgery unit for a diagnostic procedure which I attended today. I was greeted in friendly and informal manor by all of the team,my procedure was done under local and the doctor and his team were outstanding keeping me informed all the way through in a relaxed and friendly manor. I cannot praise the trust, the Dr and their team enough and feel privileged that we have this service on our doorstep.Huge gratitude to you all.

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Responses

Response from Arrowe Park Hospital

Thank you very much for taking the time to share your experience. We are proud of how our staff cared for you.

Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Urology department.

If we can be of further assistance in any way, please do not hesitate to contact the Patient Relations Team on freephone 0800 432 0251, email wih-tr.Patientrelations@nhs.net or in writing to Patient Relations Team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE.

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